The Communiqué—Our Newsletter
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Our newsletter, the PDP Communiqué, provides critical information, stimulating facts, and valuable insights about the education and training fields as well as relevant developments in the larger environment. With articles written by practitioners and scholars from diverse settings, the PDP Communiqué informs and sustains inquiry and conversation related to individual and organizational performance in our rapidly changing world.
“Performance-Driven Training: The Challenge of Measuring Success”
by Eugene J. Monaco—Public Service Professor and Executive Director, Professional Development
Program
The public sector and not-for-profit organizations that PDP partners with continue to pay particular attention to accountability principles, such as customer expecta-tions, internal business processes, resource utilization, cycle time, cost savings, quality, technology, and growth and learning. Meeting accountability standards and evaluating employee performance in the area of growth and learning is of consider-able interest to PDP because it serves as a key indicator of the success of its train-ing programs. How to measure what difference training makes in performance and outcomes remains a major challenge for assessing PDP’s overall effectiveness as a training organization in the areas of employee growth and learning.
“Program Design for Accountability:Getting to Outcomes”
by Larry Pasti, Director, Bureau of Planning Design & Intervention, NYS Office of Children and Family Services
Accountability is a central feature of public policy, providing the foun-dation for reporting requirements, program evaluation, and the basis for effective management. Simply and directly — it’s about results. Agencies have an obligation to customers and communities for producing results and being accountable for the use of public resources. Social service delivery in New York State occurs in what is referred to as a “locally admin-istered” relationship. Responsibility for planning, resource allocation, and ac-countable service delivery is therefore shared by state and local government.
Also in this issue:
- • Performance Measurement: Ensuring Accountability
- • PDP Hosts Fall 2007 Faculty Exchange
