The Professional Development Program Professional Development Program--Home

 A responsive model that improves operational efficiency.


Professional Development Program
Rockefeller College
University at Albany

4 Tower Place
Albany, NY 12203
PHONE (518) 442-6500

e-mail PDP


Office Training & Automation Project (OTAP)

Connections Logo

The Office Training & Automation Project (OTAP) team helps the NYS Office of Temporary and Disability Assistance (OTDA) leverage technology for increased productivity through:

  • Workflow analysis and application development to automate agency functions
  • Implementing SharePoint solutions including custom consulting and development, training and support
  • Customized two-hour classroom training on the Microsoft Office Suite or other commonly used software such as Adobe Acrobat
  • Help files and web-based training for custom workflow automation applications
  • One-on-one technical assistance upon request via phone, email, or personal desktop visit

By delivering these performance support services in the workplace, OTAP offers a responsive model that improves operational efficiency, enables flexible scheduling to accommodate busy work schedules, provides just-in-time technical assistance and support, and reduces OTDA staff downtime and travel costs.