Information Technologies Intern

The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a short-term summer position as a Research Project Assistant/Information Technologies Intern located in Albany, NY.

Job Summary:

Under the direction of the Information Systems Manager, the Information Technologies Intern is responsible for providing user support for hardware and software issues, responding to IT support tickets, and assisting in maintaining inventory records. The Information Technologies Intern is responsible for troubleshooting computer-related problems, installing and resolving questions regarding hardware and software, and maintaining databases, records of upgrades, installations, and resolutions to computer issues/problems.

Minimum Qualifications:

1. Current University at Albany student;
2. Experience in hardware installation, repair, and maintenance;
3. Experience in end-user support;
4. Good organizational skills, strong attention to detail, and excellent communication skills;
5. Demonstrated knowledge of network technology, Microsoft Windows troubleshooting, and Microsoft Office products;
6. Ability to work with a culturally diverse population;
7. Ability to lift and transport equipment up to 40 lbs.

Preferred Qualifications:

1. Experience supporting servers and troubleshooting communications on a Microsoft Windows-based network;
2. Prior experience providing software training and/or documentation.

Hourly Rate:

$20 per hour.

Hours:

20 to 37.5 hours per week, dependent on availability; position available now through August 18, 2023.

Location:

On-site work at PDP offices at 4 Tower Place in Stuyvesant Plaza is required, with the possibility of limited remote work after the training period has been completed.

How to Apply:

Please submit a resume to Bryan Sotherden at bsotherden@albany.edu and include the job title in the email subject line.

Special Notes:

Employment is with The Research Foundation for The State University of New York, a private, nonprofit, educational corporation that administers sponsored program activity for the University at Albany.

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report (“Clery Report”): http://police.albany.edu/asr.htm. As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY  will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.