Effective case management is key to successful outcomes in providing services to individuals and families. Individualized plans lay the foundation for implementing and coordinating services, developing case plans with specific goals, consistent documentation, and ensuring accountability.
PDP provides training designed to increase knowledge and skills, and promote the use of case management systems necessary for service providers working with clients in the areas of:
- Child and Family Welfare
- Health Care Services Management (Alcohol and Substance Use, HIV/AIDS, Mental Health services)
- Community Services (Employment, Domestic Violence)
Service providers learn effective strategies to manage a caseload with training in various computer systems, case management principles, and supervisory skills development.
Examples of PDP-developed web-based courses available for case management providers: